Refund and Return Policy

Effective Date: December 11, 2024

At ZORVA, customer satisfaction is our top priority. We want you to be completely happy with your purchase. However, if for any reason you are not satisfied, our Refund and Return Policy is designed to make the return process as easy and straightforward as possible. By making a purchase on our website zorva.site, you agree to comply with the terms outlined below.

1. Return Policy

We offer a 30-day return policy for all products purchased directly from our website. If you are not satisfied with your purchase, you may return your item within 30 days from the date you received your order.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase (order number or receipt) must be provided.
  • The return must be initiated within 30 days of receiving your order.

Exclusions

The following items are non-returnable:

  • Customized or personalized products
  • Gift cards
  • Sale or clearance items

2. Refund Process

Once we receive your returned item and confirm that it meets the eligibility requirements, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping and handling charges are non-refundable.

3. Exchange Policy

If you prefer to exchange an item for a different size or style, please contact our customer service team within 30 days of receiving your order. Exchanges will be processed based on the availability of the requested product. If the desired item is out of stock, we will offer a full refund.

4. How to Return an Item

To return an item:

  1. Contact Us: Please email us at info@zorva.site or call us at 713-637-5928 to initiate the return process. Provide your order number and details of the item you wish to return.
  2. Ship the Item: Once your return is approved, carefully pack the item in its original packaging. You are responsible for return shipping costs, except in cases where the product is damaged or incorrect.
  3. Track Your Return: We recommend using a trackable shipping service to return your item. ZORVA is not responsible for items lost or damaged in transit.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a return at no additional cost to you and offer either a replacement or a full refund.

6. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to contact us:

Thank you for shopping with ZORVA. We appreciate your business and are committed to providing you with the highest quality products and customer service.