Sales Policy

Effective Date: December 11, 2024

At ZORVA, we are dedicated to providing our customers with high-quality luxury handbags and exceptional shopping experiences. Our Sales Policy outlines the terms and conditions that govern purchases made on our website zorva.site. By making a purchase from us, you agree to the following terms. Please read them carefully before completing your order.

1. Product Availability and Pricing

We make every effort to ensure that our website accurately reflects product availability. However, all products are subject to availability, and we cannot guarantee that an item will be in stock at the time of your purchase.

  • Pricing: All prices listed on our website are in USD and are subject to change without notice. We reserve the right to correct any pricing errors that may appear on our site.
  • Promotions and Discounts: Any discounts, promotions, or special offers will be applied at checkout. Please note that discounts cannot be combined unless otherwise stated.

2. Ordering Process

Once you place an order, you will receive an order confirmation email with the details of your purchase. This email does not constitute an acceptance of your order, but serves as an acknowledgment of receipt. Orders are only accepted when they are processed and shipped.

Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. If there are any issues with your order, we will notify you promptly.

Order Cancellation: Orders can be canceled within 24 hours of purchase. After this time, we are unable to cancel the order once it has been processed or shipped. To cancel an order, please contact us at info@zorva.site as soon as possible.

3. Shipping and Delivery

We offer worldwide shipping for all orders placed on our website. Shipping costs and delivery times are calculated based on your shipping address and the shipping method you choose during checkout.

  • Processing Time: Once your payment is confirmed, your order will be processed and shipped within 1-3 business days.
  • Shipping Methods and Fees: Shipping fees are calculated during checkout based on your location and preferred shipping method. Delivery times may vary depending on the destination.

International Orders: For international orders, customs duties, taxes, and import fees may apply. These fees are the responsibility of the customer.

4. Payment Methods

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All payments are processed securely through our trusted third-party payment processors.

Security: We use encryption technologies to protect your personal and payment information. Your privacy and security are important to us.

5. Returns and Refunds

We offer a 30-day return policy for products purchased directly from our website. Please refer to our Refund and Return Policy for detailed information about returning items and obtaining refunds.

6. Warranty

Our handbags are crafted with the highest quality materials and undergo strict quality control. However, in the unlikely event that a product is defective, please contact us immediately. We offer a warranty for any manufacturing defects and will repair or replace the item at no extra charge.

7. Customer Support

If you have any questions or concerns regarding your order, our products, or our policies, our customer support team is here to assist you. You can reach us via email at info@zorva.site, or by phone at 713-637-5928.

8. Limitation of Liability

ZORVA is not liable for any damages, direct or indirect, arising from the use of our products, including but not limited to product misuse, wear and tear, or other unintended damages. We are not responsible for any delays or errors caused by shipping services or third-party providers.

9. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the effective date. By continuing to use our services after these changes, you agree to the updated policy.

Contact Information

If you have any questions or need further assistance, please don’t hesitate to contact us:

Thank you for choosing ZORVA. We appreciate your business and look forward to providing you with exceptional luxury handbags and outstanding service.